Privacy Policy

Last updated: 25 July 2024

Contact Details

Telephone: 014576050000

Email: orders@foragetech.co.uk

What Information We Collect, Use, and Why

For providing services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Photographs or video recordings

For the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)

Lawful Bases

For providing services and goods: Consent, Legal obligation

For the operation of customer accounts and guarantees: Consent, Legal obligation

Where We Get Personal Information From

  • People directly
  • Third parties: Distributors

How Long We Keep Information

  • Names and Contact Details: Retained for active customer status plus 7 years after last transaction for legal compliance
  • Addresses: Retained for active customer status plus 7 years after last transaction for record-keeping
  • Payment Details: Card information not stored beyond transaction; bank details kept 7 years for accounting purposes
  • Photographs or Video Recordings: Retained as necessary; security footage up to 5 years or longer for investigations

Who We Share Information With

Data processors: Odoo (processes orders)

Other organisations: Those we are legally obliged to share information with

Your Data Protection Rights

  • Right of access to copies of your data
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure in certain circumstances
  • Right to restriction of processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent

Response time: One calendar month from request. Contact us using the details at the top of this policy to exercise your rights.

How to Complain

Contact us using the details at the top of this notice. If you are not satisfied with our response, you may escalate your complaint to the Information Commissioner's Office.

ICO Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline: 0303 123 1113

Website: ico.org.uk/make-a-complaint